key11 Terms and Conditions

These terms and conditions ("Terms") govern the use of the key11 platform and all related services. By visiting the key11 website or creating an account, you fully agree to these Terms. If you do not agree with any part of these Terms, please do not use our platform.

1.1 Definitions

• "Platform" refers to the key11 website, mobile version and all associated services.
• "User" or "Member" refers to any person registered on key11.
• "Account" refers to a user's personal platform account.
• "Funds" refers to money held in a user's account.
• "Bonus" refers to promotional rewards granted by key11.

1.2 Eligibility

To use the key11 platform you must be at least 21 years of age. Creating or using an account by minors is strictly prohibited. key11 may request valid identification for age verification at any time. Providing a false declaration of age will result in account closure and deposited funds may be forfeited.

By creating an account on key11 you can enjoy membership benefits and services. Providing accurate and truthful information at the time of registration is mandatory.

2.1 Registration Requirements

• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be completely accurate, up to date and truthful.
• Keeping your account password secure is entirely your responsibility.
• Sharing account details with third parties or transferring your account is prohibited.
• Any unauthorised access to your account must be reported to our support team immediately.

2.2 Identity Verification (KYC)

key11 may request the following documents to verify your identity when required: National ID card, passport or birth registration certificate. Withdrawal facilities may be temporarily suspended until identity verification is complete. Providing false identity documents is a serious violation and will result in permanent account closure.

3.1 Deposit Policy

key11 accepts deposits through Bangladesh's major mobile banking services. Details about minimum deposit amounts and processing are provided below:

• Deposits are generally credited to the account instantly.
• The deposit amount must be at least ৳500 or more.
• Deposits made through a third party or in someone else's name are not accepted.
• No additional processing fee is charged for deposits.

3.2 Withdrawal Policy

key11 processes withdrawal requests as quickly as possible. The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳800.
• Withdrawals can only be made to a registered payment method — bKash, Nagad, Rocket or Upay.
• Under normal circumstances withdrawals are completed within 1 hour.
• Withdrawals may be delayed if identity verification has not been completed.
• Wagering requirements must be met before withdrawing any bonus funds.
• Unusual or suspicious withdrawal requests may be held for review.

key11 offers various types of bonuses and promotional offers. Each bonus has its own terms and conditions that must be followed.

4.1 Welcome Bonus

• The welcome bonus applies to new members only and is available once on the first deposit.
• Before withdrawing the bonus, the combined amount of the bonus and deposit must be wagered 10 times.
• The wagering requirement must be met within 30 days of receiving the bonus; otherwise the bonus will be cancelled.
• Some games may contribute differently to bonus wagering — please ask support for details.

4.2 VIP Cashback Program

key11's VIP program has 4 tiers. Higher tiers can be reached through regular gameplay:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

4.3 General Bonus Terms

• key11 reserves the right to modify, suspend or cancel any bonus offer at any time.
• Bonuses will be cancelled in cases of bonus abuse or fraudulent activity.
• Each bonus offer may have a separate minimum deposit requirement.
• Multiple bonuses cannot be active at the same time unless specifically stated.

All games operated on the key11 platform are conducted in a fair and transparent manner. Game outcomes are determined by verified random number generator (RNG) technology.

5.1 Game Policy

• To dispute a game result, the support team must be notified within 24 hours.
• If a game remains incomplete due to a technical error, key11 reserves the right to refund the relevant amount.
• If the internet connection is lost during a game session, the result will be determined according to the rules.
• Any attempt to hack, manipulate or otherwise influence the game software is strictly prohibited.

5.2 Betting Limits

key11 encourages responsible gaming. Each game has its own minimum and maximum bet limits which are displayed in the game interface. Additional limits may apply when placing bets with bonus funds.

The following activities are strictly prohibited on key11 and violations will result in account closure and legal action where necessary:

• Operating multiple accounts for the same person or using another person's account.
• Bonus abuse, bonus arbitrage or collusion (group fraud).
• Money laundering or using funds from illegal sources on the platform.
• Using software bots, automation tools or any technology to manipulate games.
• Harassing, threatening or behaving inappropriately towards other members.
• Operating an account with a false identity or false documents.
• Intentionally exploiting technical errors in the platform.

7.1 key11's Rights

key11 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• In the event of a breach of any clause of these Terms.
• In cases of failure to verify identity or provision of false information.
• When suspicious or fraudulent activity is identified.
• For the purpose of a technical investigation.
• On the instruction of a legal or regulatory authority.

7.2 User's Right to Close Account

Any member may request to close their account at any time through the support team. Remaining funds may be withdrawn before the account is closed, however bonuses with unmet conditions will be cancelled.

key11 gives the highest priority to responsible gaming. We believe gaming is a form of entertainment, not a solution to financial problems. Your wellbeing and financial security are always important to us.

• You can set your own deposit limits, bet limits or session time limits.
• Through the self-exclusion option, the account can be temporarily deactivated for a set period.
• If you are facing financial difficulty, set limits and contact support for help.
• Parents and guardians must remain aware to ensure minors do not use the platform.

For more information on responsible gaming, visit our Responsible Gaming page.

key11 takes the protection of your personal information very seriously. Our platform uses SSL encryption technology to keep all your information and transactions secure.

• Your personal information will never be sold to third parties.
• Anonymous statistical data may be used to improve our services.
• Information may be shared with authorities where legally required.
• Requests to access, correct or delete your information can be made through support.

For a full description of how we collect and use your data, please read our Privacy Policy.

key11 is not responsible for the following:

• Losses caused by internet disconnection or technical issues from third parties.
• Financial losses resulting from a user's own negligence or gaming decisions.
• Service interruptions caused by unexpected technical failures or system maintenance.
• Losses resulting from unauthorized use of a user's account information, where such use occurs due to the user's own disclosure of personal information.

key11 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified via their account for significant changes. Continued use of the platform after any changes will be considered as your agreement to the new terms and conditions.

• Changes to the terms and conditions will be published on this page and the publication date will be updated.
• For major changes, notification will be given at least 7 days in advance.
• If you do not agree with the new terms and conditions, please request to close your account.

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: Support available 24/7 in Bengali.
• Email: [email protected]
• Response Time: According to Bangladesh Standard Time (BST, UTC+6).

For more information, visit our FAQ page and About Us page.