key11 Privacy Policy

key11 is a safe and reliable online casino and betting platform operated for players in Bangladesh. We are fully committed to protecting our users' privacy.

The main purpose of this privacy policy is to inform you what types of information key11 collects, why that information is used, and what steps we take to protect your information. We believe transparency is the foundation of a healthy and trustworthy relationship.

When registering or creating an account on key11, all information provided must be completely truthful and accurate. key11 reserves the right to suspend an account if false information is provided.

We collect two types of information — information you provide directly and information collected automatically while you use the platform.

2.1 Information Provided Directly by You

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — only users aged 21 or above are permitted to create an account)
• Identity document information (National ID or passport number for KYC verification)
• Mobile number (for service-related communications)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Address and residential information

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Login and logout time records
• Cookies and session data
• Transaction history and gaming activity
• Referral source (how you arrived at the site)

key11 uses your personal information only for legitimate and necessary purposes. We never collect information that is not needed.

3.1 Service Operations

Information is used to create, manage, and secure your account. Payment information is used to process deposit and withdrawal transactions.

3.2 Identity Verification (KYC)

We conduct a "Know Your Customer" (KYC) process to comply with responsible gaming and anti-money laundering regulations. Identity verification may be mandatory for large transactions or withdrawals.

3.3 Customer Service

Our 24/7 live chat support team may use relevant information to resolve your issues quickly. The same policy applies to email communications.

3.4 Security and Fraud Prevention

Information is analyzed to detect unusual transactions or login activity and to prevent fraudulent activity.

3.5 Service Improvement

By analyzing user experience, we improve the website's functionality, game variety, and bonus offers.

key11 generally does not share your personal information with third parties. However, sharing information may be necessary in certain specific circumstances:

• Payment processors: Necessary information is provided to complete transactions through bKash, Nagad, Rocket, and Upay.
• Technology service providers: Third parties may be used for server hosting, data analysis, or security services, but only under contractual confidentiality obligations.
• Legal obligations: Information may be disclosed in response to a court order or a legitimate request from a relevant authority.
• Fraud prevention agencies: For the purpose of preventing money laundering and identifying fraud.
• Business transfers: In the event of a company merger or acquisition, though the terms of this policy will still apply.

Outside of the above cases, your personal information will not be provided to any third party without your consent.

The key11 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve the quality of service.

5.1 Types of Cookies We Use

• Essential cookies: Essential for maintaining core website functionality (login sessions, security tokens).
• Functionality cookies: Used to remember your language preferences and settings from previous sessions.
• Analytical cookies: Help monitor website usage to improve services.
• Security cookies: Used to detect fraudulent activity and keep accounts secure.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling cookies may limit some website features and login and other services may not work properly.

key11 adopts advanced technical and administrative measures to keep your personal and financial information secure.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — applied to all data transfers
• Advanced firewall and cybersecurity measures
• Regular security audits and vulnerability assessments
• Two-Factor Authentication feature
• Automatic account lock on suspicious login attempts

6.2 Administrative Security

• Only authorized staff can access user data
• Regular staff training on data handling
• Confidentiality agreements with third-party partners are mandatory
• A rapid response plan for data breach incidents

key11 retains your personal information only for as long as it is necessary or a legal obligation exists.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, financial transaction records, KYC information, and security-related logs are retained for a specified period in accordance with legal requirements.
• Marketing data: You can opt out of marketing communications at any time.

Once the retention requirement ends, information is securely deleted or anonymized.

As a key11 user, you have the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you. If you request it via live chat or email, we will provide a copy of the information.

8.2 Right to Correct Information

If there is any error in your personal information, you can request a correction. Please contact our support team.

8.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for legal or regulatory reasons.

8.4 Right to Object to Data Processing

You can object at any time and opt out of the use of your information for marketing purposes.

To exercise these rights, contact our support team: [email protected]

key11 strictly does not allow anyone under the age of 21 to create an account or use the service. We never knowingly collect personal information from minors.

If a parent or legal guardian believes their child has registered on our platform, please contact [email protected] immediately. We will promptly take steps to close that account and remove the associated information.

The key11 website may at times link to payment gateways or game providers. These third parties have their own privacy policies and key11 is not responsible for those policies.

It is recommended that you review the privacy policy of any third-party service before using it.

key11 reserves the right to amend this privacy policy as needed. Users will be informed of any significant changes by email or by displaying a notice on the website.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. It is therefore recommended that you revisit this page from time to time.

The date of the most recent update will always be noted at the top of the policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Our support team is available 24 hours a day, 7 days a week at your service. We give priority to communications in Bengali.